Support
Questions, answered.
The short version of everything the front desk gets asked. Still stuck? The contact page reaches a human.
What are the hours?
Day passes run weekdays 8a–6p. Monthly members can stay until 9p. Weekends are members-only pilot right now in Denver and Austin.
Does my pass work at every location?
A pass is tied to the home location you pick at checkout. Monthly members can switch their home location once a month from the app.
Can I share a five- or ten-pack?
Yes. Each pass in a pack admits one person for one day, and you can send passes to teammates straight from the confirmation email.
Do passes expire?
Packs never expire. Single day passes are good for twelve months from purchase.
Is there parking?
Most locations have street parking and bike racks. Pittsburgh has a public garage next door on Fifth.
Can I bring my dog?
Friendly, quiet dogs are welcome at most locations — check with the front desk of your Homeroom first.
How do I cancel a membership?
Anytime, from the member app, in about four taps. It ends at the close of your billing month and there's no cancellation fee.